INSIDE SALES TECH
Job Description
Hours: Mon – Friday 8:00-5:00 + daily overtime should workloads require;
Plus, every other Saturday, 8:00AM – 1:30PM
Status: Fulltime / Hourly
Purpose
Assist customers via phone or counter with parts lookup, technical questions, sales and ordering.
Ideal Candidate
An energetic, tech savvy, customer service oriented inside sales professional with a working knowledge of the classic car
industry in general; familiar with automotive systems, replacement parts and the needs of classic car owners; with the
willingness to travel to tradeshows and events.
Requirements
● 3 + years automotive parts industry sales experience (wholesale, retail or dealership)
● Requires a working knowledge of the classic car/truck market- specifically steering, brake and suspension components
● Must have Call Center / Sales Counter / Customer Service experience
● Comfortable with phone, retail, over the counter, customer interaction
● Able and willing to travel monthly, sometimes out of state, to attend trade shows and events (25% travel)
● Friendly and professional demeanor; positive Can-Do attitude
● Reliable with strong work ethic
● Good verbal and written communication skills
● Analytical and problem solving abilities
● Excellent attention to detail and organizational skills
● Strong and accurate data entry/order entry skills
● Ability to work in a fast paced, collaborative team environment
● Able to multi-task, follow-through and stay customer focused
● Willingness to work cooperatively across all departments to provide good customer service
● Able to work independently, with minimal supervision, and adapt positively to a changing environment
● Proficient using Microsoft Office: Word, Excel, Outlook; Internet, eBay and other on-line resources
● Bilingual/Spanish preferred but not required
● Field sales experience in the automotive parts industry is a PLUS!
● ***Must be able to work every other Saturday ***
Job Duties
● Answer heavy call volume of technical calls
● Assist customers in catalog parts lookup, sales and ordering
● Handle return processing and other sales, technical, customer service functions
● Continually follow-up with customers and return email and voicemails promptly
● Build business by calling on, building rapport and selling to new and existing customers
● Help introduce new product lines to build sales
● Available to travel to work local and out-of-state tradeshows and events
● Other duties as assigned