ORDER ENTRY / CUSTOMER SERVICE
Job Description
Hours: Mon – Friday 8:00am -5:00pm; plus every other Saturday 8:00am– 1:30pm
Status: Fulltime Hourly
Reports To: VP of Operations + Administrative Lead
Position Purpose
Responsible for specific and detailed clerical and customer service procedures. This position involves approximately 75% data entry.
Ideal Candidate
Sharp individual, focused and detail oriented with excellent computer/data entry skills, committed to providing exceptional customer service.
Requirements
● Minimum 2 years Customer Service / Call Center experience – preferably in Automotive Industry
● Experience using multi-line phone systems
● Pleasant phone voice and demeanor
● Must type 55+ wpm (heavy data entry)
● Data Entry / Order Entry experience required
● Proficient using Microsoft Office: Word, Excel, Outlook
● Able to compose Excel spreadsheets
● Possess good verbal and written communication skills
● Able to multi-task and prioritize while working in a fast paced environment
● Resourceful and self-motivated; able to work independently as well as in a Team
● Have a Team-Player mentality; be customer focused
● Excellent attention to detail, organizational and follow-up skills needed
● Bilingual/Spanish preferred, but not required
● eBay experience a PLUS!
● ***Must be able to work every other Saturday ***
Job Duties: responsibilities include, but are not limited to:
● Backup Receptionist duties; including COVID-19 screening of employees, customers and guests.
● Answering calls, routing calls and taking messages.
● Answers phone inquiries regarding order status and order tracking
● Order entry - processing incoming/outgoing orders
● Order scheduling
● Minor inventory management
● Maintaining Excel spreadsheets
● Filing and maintaining office files
● Contributes to Team effort by accomplishing assigned tasks in a timely manner
● Performs other administrative/clerical office duties as assigned.
Experience Required:
● Data Entry: fast/accurate order entry skills
● Excel: VLookUp, pivot tables, formulas
● Customer Service: comfortable speaking to customers
● Phones: answering multi-line phone system
● Front Desk/Reception: greeting visitors