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Terms of Sale


Welcome to Classic Performance Products, Inc. (“CPP”, “Company”, “we” or “us” or “our”)! We are thrilled to have you join our online shopping community. In an effort to ensure clarity and transparency in our interactions, it is important to familiarize yourself with our terms of sale outlined below and referenced herein (collectively, “Terms of Sale”). These Terms of Sale apply to any and all purchase transactions placed with us in-person at our retail store, over the phone, through any marketplace, from one of our approved resellers, and at tradeshows. These terms outline the rules, responsibilities, and rights for both you as a valued customer and us as your trusted retailer. So, let’s delve into the details that govern these transactions and make your shopping experience with us exceptional.

 

Terms of Use and Privacy Policy

Before you embark on your digital journey with us, it is essential to understand our Terms of Use Agreement and Privacy Policy.

 

Payment Policy

 

We accept Visa, MasterCard, and Discover credit cards, money orders, wire bank transfers, PayPal payments, and personal and company checks. We require orders to be paid in full at the time of shipping and invoicing. We verify all credit card orders for your protection. Please call for a money request. We do not accept COD as a form of payment. We do not accept Visa Gift Cards. Orders paid for by check or money orders may be held 10-20 business days pending check clearance before shipping your products. There will be a $25 service charge on any returned checks. Stop payment will constitute legal action and/or collection.


Shipping Policy


Unless requested, orders are shipped the most economical way determined by the weight and size of your ordered merchandise. This allows our customers to receive our lowest shipping rates. Shipping carriers used are UPS, FedEx, and the United States Postal Service.

Please note we are not responsible for shipment delays caused by weather.


Shipping Hours:

 

Our shipping department is open on Mondays to Friday from 8:00am to 4:00pm PST. Please note these hours are subject to change on holidays. Our shipping department is closed on Saturdays and Sundays.

 

Additional Shipping Fees:

 

Some orders may have to be palletized and shipped truck freight. Some shipments may be subject to additional shipping and handling fees. A $2 shipping and handling insurance fee is charged for all shipments over $150. Orders placed around peak seasons might be subject to additional FedEx and UPS holiday surcharges.

 

Express Shipping:

 

Express shipping (Next Day, 2nd Day and 3rd day shipping) is available at an extra cost. Please note that 2nd day and 3rd day shipping for UPS and FedEx are not guaranteed to arrive within 2 day and 3 days by the shipping carrier or by us. Next Day shipping is guaranteed to arrive the next day for orders placed before 2:00pm PST. Please reach out to us immediately if your express shipping order does not arrive in the time frame specified so we can start a shipping claim. Please note that Express Shipping only applies to the shipping transit time and does not factor in the time it takes to process your order. Express shipping orders can take up to 48 hours to ship. Orders placed after 2:00pm PST will be processed the following day except for orders placed on Friday through Sunday. Express orders placed Friday through Sunday will not ship until Monday as our shipping department is closed on the weekends and shipping cut off time is 2:00pm PST. Please note we are not responsible for shipment delays caused by weather.


In-Store Pickup

 

Our showroom is open Monday to Friday from 8:00am to 5:00pm PST and Saturdays from 8:00am to 1:30pm PST. We are closed on Sunday. In-Store pickup orders placed through our website must be pre-paid before coming to collect your items. To speed up your pickup process, please contact us and schedule a will-call appointment with our Customer Service Department by calling 1-800-522-5004. Please allow a 24-hour processing time before picking up your order. You will receive an email notification once your items are ready for pickup. Orders not picked up within two weeks from being notified your items are ready for pickup will be canceled.

 

Drop Ship Orders

 

Select items can be drop shipped directly from the manufacturer or vendor to the customer. Drop ship orders must be paid in full at the time the order is placed. Not all drop ship orders may be canceled.


International Orders

 

Orders to foreign countries (anywhere outside of the United States) may incur customs and duty charges, customs broker fees, and other charges related to the importation of merchandise. All charges are the sole responsibility of the customer. Check with your local customs office for more information.


Order History and Tracking Information

 

You can use our website to check the status of your order, view your order history, and track your shipments. You can view these items by login into Your Account. Please allow 24 hours after your order has shipped for your order to show movement.


Backorder Policy

 

Classic Performance Products understands your time is valuable and your build is important. That is why we work hard to maintain and replenish our inventory. Sometimes, even despite our greatest efforts, items may be temporarily out of stock. 

We strive to fulfill backorders as quickly as possible, giving them the highest priority. If a backordered item is part of a larger order, we will ship what we can ahead of the backordered item. If you would prefer us to hold your order until all parts are available for shipping, please let us know so we can ship the order as a complete package.


Backordered items will not be charged for until they are ready to ship, unless it is a special order item. Shipping is billed based on weight and distance of travel. Any backordered parts shipped separately are subject to shipping charges and will be billed upon shipment. Backordered items will be shipped via ground service once they are available to ship.


Order Cancellations

 

Orders may be canceled prior to being shipped by contacting one of our Customer Service Representatives. Please note, cancelations placed through our website, email, or via voicemail are only a request to cancel and your order is not confirmed as being canceled until you receive a Confirmation of Cancelation Notice from us. If you would like to cancel your order, please contact us as soon as possible at 1-800-522-5004.


Pricing, Discounts & Promotions

 

Prices are subject to change without notice. Prices quoted by our sales and customer service staff are only valid for 48 hours from the day and time the quote is received. All prices are shown in USD unless noted at checkout. Prices are based on Classic Performance Products MSRP price list. Discount codes and promotions are only valid for a certain amount of time and will not be accepted past their expiration date. Discount codes cannot be combined together and are only valid on CPP manufactured products.


Sales Tax Policy

 

We collect and remit sales tax as required by United States law. The sales tax rate is set by each applicable state, county, city and district as defined by the zip code of the receiving address. The amount of tax charged is dictated by current tax rates and Classic Performance Products cannot change or alter the amount of sales tax collected. Tax is refunded for returned items. If you are tax exempt, please our Customer Service Department at 1-800-522-5004 prior to your order being processed. For tax exemption, we require customers to fill out a sales tax exemption certificate and provide us with a photocopy of your resale license before processing your order.

 

Returns Policy

 

Merchandise may be returned for refund, store credit, or exchanges within 30 days of receipt. No returns or exchanges will be made after 30 days of receiving the products. Refunds will not be issued for products that have been used, altered, or broken. Additionally, certain products are not eligible for return including special order merchandise and electrical components. Customers can start the return process through our website by filling out the Return Merchandise Authorization (RMA) form or by calling our Sales Department at 1-800-522-5004.

All items being returned must have the Return Merchandise Authorization number clearly written on all boxes being returned. No returns will be accepted without a Return Merchandise Authorization number.

 

Parts must be unused, unaltered, unbroken, and in re-sellable condition. Suspended or discontinued items will not be accepted for return. No refunds on shipping costs, electrical parts, or special order merchandise will be accepted. All returned merchandise is subject to inspection before a replacement or credit is issued. No cash refunds will be allowed. Individual bank policies will dictate when the amount is credited to your account. CPP reserves the right to charge a 20% inspection and re-stocking fee on all returns.

 

We do not accept returns or exchanges of items purchased through one of our third parties or dealers. You must contact the selling dealer directly.


Missing Items:

 

We must be contacted concerning any missing items within 72 hours of delivery. Please check your items immediately upon receiving them and notify us of any shortages and missing items.

For more information regarding returns, please visit our Returns Policy page

Warranty Returns & Replacements

 

Customers requesting to return or replace an item under warranty must also create a return request by filling out the RMA form on our website or by contacting our Sales Department. Items being returned must have the RMA number written clearly on the outside of all boxes being returned. Customers are liable for the shipping charges.

Parts will not be covered under warranty if they are disassembled, altered, modified, disfigured, or abused. The customer is responsible for the return shipping cost regardless of the carrier. COD returns will not be accepted. All merchandise being returned is subject to inspection. If after inspection the part is proven defective, the item will be repaired, replaced, or refunded at our sole determination. We do not cover reimbursement of labor costs or incidental damages.

 

Warranty returns and replacements are only valid for products purchased directly from CPP or through one of our certified dealers or approved third-party resellers. We require proof of purchase for all warranty return and replacement CPP products not purchased directly from us. Warranty replacement for products purchased at swap meets and trade shows will not be accepted.

 

For more information regarding warranties, please visit review our Warranty Policy page.

 

CPP Terms & Conditions

Welcome to Classic Performance Products (“CPP”, “Our”, “Company”, “Us” and “We”)! We are thrilled to have you join our online shopping community. In an effort to ensure clarity and transparency in our interactions, it is important to familiarize yourself with our terms and conditions outlined below and on the additional resources (links) listed on this page. These terms and conditions apply to any and all transactions placed with us in person at our retail store, over the phone, through any marketplace, from one of our approved resellers, and at tradeshows. These terms outline the rules, responsibilities, and rights for both you as a valued customer and us as your trusted retailer. So, let’s delve into the details that govern our relationship and make your shopping experience with us exceptional.


Terms of Use

Before you embark on your digital journey with us, it is essential to understand the terms of use governing our platform by visiting our Terms of Use page. For additional questions regarding our terms of use please contact us at 1-800-522-5004.


Private Policy

Here at CPP we are committed to protecting your privacy and maintaining a secure and safe shopping experience for all our customers. Our website and systems have several security measures in place to protect and maintain the safety of your personal information when you place an order with us over the phone or through our website. This includes the protection of personal information stored in your account page on our website.


We do not sell personal information to third parties that may resell that information.


For more information regarding your privacy, please visit our Private Policy page.


Payment Policy

We accept Visa, MasterCard, and Discover credit cards, money orders, wire bank transfers, PayPal payments, and personal and company checks. We require orders to be paid in full at the time of shipping and invoicing. We verify all credit card orders for your protection. Please call for a money request. We do not accept COD as a form of payment. We do not accept Visa Gift Cards. Orders paid for by check or money orders may be held 10-20 business days pending check clearance before shipping your products. There will be a $25 service charge on any returned checks. Stop payment will constitute legal action and/or collection.


Shipping Policy

Unless requested, orders are shipped the most economical way determined by the weight and size of your ordered merchandise. This allows our customers to receive our lowest shipping rates. Shipping carriers used are UPS, FedEx, and the United States Postal Service.

Please note we are not responsible for shipment delays caused by weather.


Shipping Hours:

Our shipping department is open on Mondays to Friday from 8:00am to 4:00pm PST. Please note these hours are subject to change on holidays. Our shipping department is closed on Saturdays and Sundays.


Additional Shipping Fees:

Some orders may have to be palletized and shipped truck freight. Some shipments may be subject to additional shipping and handling fees. A $2 shipping and handling insurance fee is charged for all shipments over $150. Orders placed around peak seasons might be subject to additional FedEx and UPS holiday surcharges.


Express Shipping:

Express shipping (Next Day, 2nd Day and 3rd day shipping) is available at an extra cost. Please note that 2nd day and 3rd day shipping for UPS and FedEx are not guaranteed to arrive within 2 day and 3 days by the shipping carrier or by us. Next Day shipping is guaranteed to arrive the next day for orders placed before 2:00pm PST. Please reach out to us immediately if your express shipping order does not arrive in the time frame specified so we can start a shipping claim. Please note that Express Shipping only applies to the shipping transit time and does not factor in the time it takes to process your order. Express shipping orders can take up to 48 hours to ship. Orders placed after 2:00pm PST will be processed the following day except for orders placed on Friday through Sunday. Express orders placed Friday through Sunday will not ship until Monday as our shipping department is closed on the weekends and shipping cut off time is 2:00pm PST. Please note we are not responsible for shipment delays caused by weather.


In-Store Pickup

Our showroom is open Monday to Friday from 8:00am to 5:00pm PST and Saturdays from 8:00am to 1:30pm PST. We are closed on Sunday. In-Store pickup orders placed through our website must be pre-paid before coming to collect your items. To speed up your pickup process, please contact us and schedule a will-call appointment with our Customer Service Department by calling 1-800-522-5004. Please allow a 24-hour processing time before picking up your order. You will receive an email notification once your items are ready for pickup. Orders not picked up within two weeks from being notified your items are ready for pickup will be canceled.


Drop Ship Orders

Select items can be drop shipped directly from the manufacturer or vendor to the customer. Drop ship orders must be paid in full at the time the order is placed. Not all drop ship orders may be canceled.


International Orders

Orders to foreign countries (anywhere outside of the United States) may incur customs and duty charges, customs broker fees, and other charges related to the importation of merchandise. All charges are the sole responsibility of the customer. Check with your local customs office for more information.


Order History and Tracking Information

You can use our website to check the status of your order, view your order history, and track your shipments. You can view these items by login into Your Account. Please allow 24 hours after your order has shipped for your order to show movement.


Backorder Policy

Classic Performance Products understands your time is valuable and your build is important. That is why we work hard to maintain and replenish our inventory. Sometimes, even despite our greatest efforts, items may be temporarily out of stock.

We strive to fulfill backorders as quickly as possible, giving them the highest priority. If a backordered item is part of a larger order, we will ship what we can ahead of the backordered item. If you would prefer us to hold your order until all parts are available for shipping, please let us know so we ca

n ship the order as a complete package. Backordered items will not be charged for until they are ready to ship, unless it is a special order item. Shipping is billed based on weight and distance of travel. Any backordered parts shipped separately are subject to shipping charges and will be billed upon shipment. Backordered items will be shipped via ground service once they are available to ship.


Order Cancellations

Orders may be canceled prior to being shipped by contacting one of our Customer Service Representatives. Please note, cancelations placed through our website, email, or via voicemail are only a request to cancel and your order is not confirmed as being canceled until you receive a Confirmation of Cancelation Notice from us. If you would like to cancel your order, please contact us as soon as possible at 1-800-522-5004.


Pricing, Discounts & Promotions

Prices are subject to change without notice. Prices quoted by our sales and customer service staff are only valid for 48 hours from the day and time the quote is received. All prices are shown in USD unless noted at checkout. Prices are based on Classic Performance Products MSRP price list. Discount codes and promotions are only valid for a certain amount of time and will not be accepted past their expiration date. Discount codes cannot be combined together and are only valid on CPP manufactured products.


Sales Tax Policy

We collect and remit sales tax as required by United States law. The sales tax rate is set by each applicable state, county, city and district as defined by the zip code of the receiving address. The amount of tax charged is dictated by current tax rates and Classic Performance Products cannot change or alter the amount of sales tax collected. Tax is refunded for returned items. If you are tax exempt, please our Customer Service Department at 1-800-522-5004 prior to your order being processed. For tax exemption, we require customers to fill out a sales tax exemption certificate and provide us with a photocopy of your resale license before processing your order.


Returns Policy

Merchandise may be returned for refund, store credit, or exchanges within 30 days of receipt. No returns or exchanges will be made after 30 days of receiving the products. Refunds will not be issued for products that have been used, altered, or broken. Additionally, certain products are not eligible for return including special order merchandise and electrical components. Customers can start the return process through our website by filling out the Return Merchandise Authorization (RMA) form or by calling our Sales Department at 1-800-522-5004.



All items being returned must have the Return Merchandise Authorization number clearly written on all boxes being returned. No returns will be accepted without a Return Merchandise Authorization number.



Parts must be unused, unaltered, unbroken, and in re-sellable condition. Suspended or discontinued items will not be accepted for return. No refunds on shipping costs, electrical parts, or special order merchandise will be accepted. All returned merchandise is subject to inspection before a replacement or credit is issued. No cash refunds will be allowed. Individual bank policies will dictate when the amount is credited to your account. CPP reserves the right to charge a 20% inspection and re-stocking fee on all returns.



We do not accept returns or exchanges of items purchased through one of our third parties or dealers. You must contact the selling dealer directly.


Missing Items: We must be contacted concerning any missing items within 72 hours of delivery. Please check your items immediately upon receiving them and notify us of any shortages and missing items.
For more information regarding returns, please visit our Returns Policy page

Warranty Returns & Replacements

Customers requesting to return or replace an item under warranty must also create a return request by filling out the RMA form on our website or by contacting our Sales Department. Items being returned must have the RMA number written clearly on the outside of all boxes being returned. Customers are liable for the shipping charges.

Parts will not be covered under warranty if they are disassembled, altered, modified, disfigured, or abused. The customer is responsible for the return shipping cost regardless of the carrier. COD eturns will not be accepted. All merchandise being returned is subject to inspection. If after inspection the part is proven defective, the item will be repaired, replaced, or refunded at our sole determination. We do not cover reimbursement of labor costs or incidental damages. Warranty returns and replacements are only valid for products purchased directly from CPP or through one of our certified dealers or approved third-party resellers. We require proof of purchase for all warranty return and replacement CPP products not purchased directly from us. Warranty replacement for products purchased at swap meets and trade shows will not be accepted.



For more information regarding warranties, please visit our Warranty Returns & Replacement page.